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Pick your industry. Check off the topics you've documented. See what's missing and where your team is most likely to interrupt you.
Safety procedures, standard operating procedures, customer communication scripts, scheduling and dispatch policies, pricing and estimate guidelines, and HR basics like PTO and benefits. Prioritize the topics your team asks about most often.
Track the questions your team asks you over one week. Any question that comes up more than once should be documented. Common gaps include safety procedures, pricing policies, customer scripts, and HR information.
Most small businesses with 10-30 employees need 10-15 core documents covering safety, procedures, customer communication, scheduling, pricing, and HR. Start with the topics that generate the most questions.